Filson

Quality is great. Help is good, as expected given the price point. I've been buying Filson for 25 years and while the quality has maintained, the manufacturing of some (many) garments is offshore now, but you pay USA-made prices. If you stick to the Mackinaw wool and waxed cotton luggage, you're still getting a Seattle-made (close to it) product at a good Seattle-made (Kent really) price. Other stuff you're probably overpaying but quality like this is hard to come by at any price.

Best quality, best service and best overall Northwest staple. If you know, you know. If you don't, you should go! You'll be awed by the Seattle Flagship store and the wonderful people that work there. I have been a long time self proclaimed "Filson Addict" since 2008 and I can't stay away. Their quality and service speak for themselves. Their wool is my favorite, especially the Mackinaw wool! I highly suggest the timeless Mackinaw Cruiser, Double Mackinaw Cruiser, Wool Cape Coat and Lined Wool Cape Coat. My timeless padded computer bag is transitioning well with use and I always get compliments on all my Filson items. Those that gripe about this & that need not shop at Filson as understanding business and the ever-changing world is tough for some to understand and accept. I get it, USA USA, but I'm also realistic. I'll always be loyal! QUALITY! SERVICE! It's for us!

This has to be the worse customer service I have ever experienced. I received a beautiful jacket as a gift, but unfortunately it was the wrong size. I just want to return for a different size. Tried calling the number provided to start a return. 19th place on hold, held for over an hour with no answer. Emailed twice... its been over 2 weeks since email and no reply, over a week on the second email. Tried calling again today during normal business hours...no representative to take your call. What is the deal with this company? Do NOT order anything from online and don't expect a return.

This is the most beautiful store I have ever had the privilege of entering. The associates were very helpful, friendly, and down to earth. I was in awe as I wandered the area. The decor and ambiance was like something out of a childhood fantasy of cabin life in the woods and catching dinner at the lake. Could I live in this store please? The quality of every garment couldn’t be better. Comfy, sturdy, timeless, classy pieces were begging me to take them home. Can’t wait to return.

Been purchasing from Filson for a number of years. I am slowly replacing my non Filson clothing with more and more Filson items. Would love to be dressed inside out and top down in Filson wear some day. While; some of Filson's items are being made abroad and less materiel is used (more form fitting) and lesser quality materiel is used (not as sturdy); Filson still offers some of the best outfitter merchandise on the market considering the 3 F's: Form, Fit, and Fair-priced. To paraphrase The Filson maxim, (You've tried the rest) 'Might as well have the best'. One could argue Filson is the primogen of American Outfitting. The Customer Service is thorough and Filson staff take their time and are polite in store and by phone (reach a real bonafide breathing person). And shipping is timely and Filson emails tracking; if one is not into text notification- as is the case by me. Am attaching several photos; not to be a bore, of a few of my Filson goods, I am fortunate to own-- including my Pup's items which he enjoys as well. [And awesome catalogs as well].

Tldr: I've purchased several Filson products. Product quality is variable and they did not honor the Guarantee when it clearly should have been honored. Do not blindly assume this is a quality brand or that if there is an issue they'll resolve it. Why pay these high prices if not for quality product and good customer service? I'm sure most customers won't have this experience (or at least it will take a while) but this is a real risk when buying from Filson. If I ever make future purchases it will only be after careful analysis, and I expect the new reality of the product and experience will slowly eat away at their brand reputation. As consumers it's our responsibility to make thoughtful purchases and I will try to opt for brands like Patagonia with a stronger commitment to repairs and keeping products alive. Details of my experience with a boot purchase... Filson's quality and product guarantees are what attract me to it even if I must pay high prices. However, my work boot purchase called their quality and guarantee into question. Within a mere 20 uses the loops in the back of the boots, which are important for putting them on, became unstitched. Their Guarantee states that "We guarantee the lifetime of each item made by Filson against failure or damage in its intended usage." After these quality issues the real nightmare began when I attempted to rectify this simple issue. Despite the repair being an obvious and straightforward task, Filson flat out refused to do it. They offered me a gift certificate which was completely inadequate because (1) it was insanely wasteful - this was basically a brand new pair of boots they were ready to scrap and (2) I liked this design and wouldn't have been able to get something similar. They also shockingly declined to cover the costs to bring it to a cobbler, forcing me to shoulder the expense for their defective product. If they don't have the in-house capability to do basic repairs the least they can do is cover the cost of repairs through trusted third parties up to a reasonable amount. (I ended up taking it to a cobbler who was easily able to make the repairs). Another issue I experienced (minor, but speaks to their operational challenges): after I brought the boots to this store for repair (and was told it would be repairable), they shipped them back to me instead of to repairs. I then had to ship them to repairs again to start the whole process. The refusal to stand by their guarantee and their dismissive attitude towards rectifying their own blunder speaks volumes about their lack of commitment to their customers. A once-respected brand now reeks of poor craftsmanship and abysmal customer service.